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CONSULTING AND LEADERSHIP TRAINING IN HEALTH CARE
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27 Items Found in Organizational Behavior: New/Updated Item  New/Updated Item  |   Popular Item  Popular Item

Title (click on title for details)Author(s)PagesTNSettingFunctional AreaLevelEP
Boston University Medical Center Hospital Popular Item
Describes a “bundled pricing” approach to managed care contracting. Bundled pricing is a contracting strategy whereby a hospital and its physicians share the risk of a fixed price contract. The case raises many questions regarding managed care pricing strategies and hospital-physician relationships. Students must analyze the financial implications of the hospital's contracting strategy and propose an implementation approach that provides appropriate incentives for the physicians while minimizing the hospital's risk.
Young, David W.
9 Yes
Healthcare Management
Management Accounting
Organizational Behavior
INT Add
Centuria Health System
Describes an institution that was successful in preparing for a managed care environment. Describes three distinct historical periods: the early period during which the institution was known as the “sleeping giant”, the transitional period typified by attention to staff and the development of a set of values, and the present period. Can be taught as part of a sequence on managing change, and works well with the McKinsey 7S model.
Barrett, Diana
Young, David W.
14 Yes
Healthcare Management
Organizational Behavior
INT Add
Concord Municipal Hospital Department of Surgery
A case that concerns a new chief of surgery’s need to turn around a department of surgery that is faced with many problems. Not only must she prioritize but she must deal with some internal politics.
Charns, Martin P.
3 No
Healthcare Management
Organizational Behavior
BEG Add
Haas School of Business
An ethics case in which students must debate the wisdom of a dean’s decision to supplement university-capped faculty salaries with some executive education programs. Boils down to means versus ends.
Anthony, Robert N.
Young, David W.
7 Yes
Nonprofit
Management Control Systems
Organizational Behavior
INT Add
Hillside Hospital
The saga of a chief of medicine attempting to implement a group practice in a teaching hospital in order to abide by university salary caps. The implementation process is complicated by a new billing system that provides inaccurate information. Identical to Hamilton Hospital, but set in a department of medicine instead of surgery.
Young, David W.
9 Yes
Healthcare Management
Management Control Systems
Organizational Behavior
INT Add
Kyle Evans
A conflict management case in which the issues are being discussed by E-mail and the matter is becoming increasingly inflamed.
Young, David W.
8 Yes
Nonprofit
Organizational Behavior
BEG Add
Lawrence University Medical Center
A chief of medicine is faced with multiple demands on his time and is attempting to prioritize. Students must determine which problems require his involvement and which do not.
Charns, Martin P.
5 No
Healthcare Management
Organizational Behavior
BEG Add
Lenox Department of Obstetrics and Gynecology (A)
A case on change implementation in a medical center. There are many places where change is needed, and the new department head needs to prioritize.
Charns, Martin P.
4 No
Healthcare Management
Organizational Behavior
BEG Add
Lenox Department of Obstetrics and Gynecology (B)
A case for in-class distribution following discussion of the Lenox (A) case. It is set 9 months later, and the “honeymoon” is over. Now what?
Charns, Martin P.
3 No
Healthcare Management
Organizational Behavior
BEG Add
National Youth Association
A transfer pricing case similar to the Birch Paper Company case but in a nonprofit setting
Anthony, Robert N.
2 No
Nonprofit
Management Accounting
Management Control Systems
Organizational Behavior
INT Add
New Wave Hair Salon (A)
The manager of a hair salon is building a budget for the upcoming year. There are many assumptions being made, including how the stylists will respond to monetary incentives.
Young, David W.
2 Yes
For Profit
Management Accounting
Management Control Systems
Organizational Behavior
BEG Add
Note on Budget Ploys
An adaptation of the appendix to budgeting in the Anthony & Young text.
Anthony, Robert N.
Young, David W.
8 No
For Profit
Nonprofit
General Management
Management Control Systems
Organizational Behavior
BEG Add
Note on Change Implementation Popular Item
A brief discussion of some of the typical barriers to change in organizations and ways to overcome them.
Young, David W.
4 No
For Profit
Organizational Behavior
BEG Add
Note on Conflict Management
Discusses the role of conflict in organizations, and the importance of managing it well if the organization is to learn as much about its environment as possible.
Young, David W.
10 No
For Profit
Nonprofit
General Management
Organizational Behavior
INT Add
Note on Cultural Maintenance
Defines and discusses the importance of organizational culture. Addresses how leaders can manage culture using a variety of levers available to them.
Young, David W.
12 No
For Profit
Nonprofit
General Management
Organizational Behavior
INT Add
Note on Effective Business Writing
Some simple techniques to help students present their ideas more clearly and powerfully.
Heineke, Janelle
7 No
For Profit
Nonprofit
General Management
Organizational Behavior
BEG Add
Note on Implementing a New Responsibility Accounting System in a Nonprofit Organization
Describes the characteristics of a good responsibility accounting system, and then discusses some of the issues that need to be considered in implementing a new sysgem
Young, David W.
8 No
For Profit
Nonprofit
General Management
Management Control Systems
Organizational Behavior
INT Add
Note on Intangible Assets and Corporate Strategy New/Updated Item
Presents a framework for assessing and analyzing an organization's intangible assets. Combines Porter's Five-Forces framework with a framework developed by the Financial Accounting Standards Board to provide students with an ability to put intangible assets into a strategic context.
Young, David W.
15 No
For Profit
Finance/Financial Management
General Management
Organizational Behavior
INT Add
Note on Leadership
Discusses the 7 levers that leaders can use to guide their organizations toward high performance. Links leadership to Chester Barnard’s Functions of the Executive, and contrasts the 7 levers with the McKenzie Ss in the 7S-model.
Young, David W.
11 No
For Profit
Nonprofit
General Management
Management Control Systems
Organizational Behavior
INT Add
Note on Management Accounting in Context
Discusses management control system design, and its link to activities such as strategy formulation, culture, customer management, conflict management, and motivation. Contains a managerial checklist and a practice case study.
Young, David W.
15 No
For Profit
Nonprofit
General Management
Management Accounting
Management Control Systems
Organizational Behavior
BEG Add
Note on Motivation
Discusses the many issues involved in motivating employees, including the role of contingent compensation. Links the motivation process to several other organizational processes, such as culture and management control.
Young, David W.
10 No
For Profit
Nonprofit
General Management
Management Control Systems
Organizational Behavior
INT Add
Note on Quality Tools
Discusses the seven basic quality tools and how to use them.
Heineke, Janelle
17 No
For Profit
Nonprofit
General Management
Operations Management
Organizational Behavior
BEG Add
Note on Six Sigma
Explains what Six Sigma is and how to undertake a quality improvement effort using its concepts.
Heineke, Janelle
4 No
For Profit
Nonprofit
Operations Management
Organizational Behavior
BEG Add
Note on The Seven Leadership Levers Used by Successful Managers New/Updated Item
Discusses the role of severn "leadership levers" that a manager can use to lead help his/her organization achieve success. The levers comprise (1) strategy formulation, (20 authority and influence, (3) management control, (4) motivation, (5) conflict management, (6) culture management, and (7) customer management.
Young, David W.
21 No
For Profit
Nonprofit
General Management
Management Control Systems
Marketing
Organizational Behavior
INT Add
Southern Seattle University Health System (A)
Similar to Southern State UHS, but in two parts. In the A case, students must consider the responsibility center structure in the department of medicine, and assess how the budget has been constructed. In the B case, they are given enough data to build a budget themselves on a spreadsheet, using cost drivers.
Young, David W.
9 Yes
Healthcare Management
Management Control Systems
Organizational Behavior
INT Add
Southern Seattle University Health System (B)
Similar to Southern State UHS, but in two parts. In the A case, students must consider the responsibility center structure in the department of medicine, and assess how the budget has been constructed. In the B case, they are given enough data to build a budget themselves on a spreadsheet, using cost drivers.
Young, David W.
4 Yes
Healthcare Management
Nonprofit
General Management
Management Control Systems
Organizational Behavior
BEG Add
United Medical Center Popular Item
Set in the context of a hospital that is attempting to develop a management control system in response to the constraints imposed upon it by Medicare's diagnosis-related group (DRG) form of reimbursement. The control system contains a set of reports that meets many of the criteria for good reports: they are hierarchical, they distinguish between controllable and non-controllable costs, and they focus on personal responsibility. There nevertheless are some important unanswered questions about the way the control system works, and some improvements that could be made to the reports. In addition, physicians are resisting the system.
Kane, Nancy M.
Young, David W.
6 Yes
Healthcare Management
Management Control Systems
Organizational Behavior
INT Add