THE CRIMSON GROUP, INC.
CONSULTING AND LEADERSHIP TRAINING IN HEALTH CARE
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20 Items Found in Operations Management: New/Updated Item  New/Updated Item  |   Popular Item  Popular Item

Title (click on title for details)Author(s)PagesTNSettingFunctional AreaLevelEP
Ergonomics Consultants (A)
Deals with a market analysis and other matters associated with forming a new consulting business
Heineke, Janelle
3 No
Nonprofit
General Management
Marketing
Operations Management
BEG Add
Ergonomics Consultants (B)
Market analysis and other matters associated with forming a new consulting business
Heineke, Janelle
2 No
Nonprofit
General Management
Marketing
Operations Management
BEG Add
Hospital San Pedro
A letter from an upset citizen describes how a health system works in reality. Students must prepare a flow chart based on the letter, and then recommend changes.
Garcia-Prat
Young, David W.
3 Yes
Health Policy
Healthcare Management
Management Control Systems
Operations Management
BEG Add
Improving Customer Satisfaction in the Office of Personnel (A)
The (A) case lays out a problem with customer satisfaction, and presents a survey as well as some data on phone calls. Students must produce a run chart of calls and a process flow diagram of an office procedure. The (B) case shows the results of the survey. Students must prepare scatter plots, a Pareto diagram, and a fishbone diagram. They then must consider solutions.
Heineke, Janelle
5 Yes
Nonprofit
Operations Management
INT Add
Improving Customer Satisfaction in the Office of Personnel (B)
The (A) case lays out a problem with customer satisfaction, and presents a survey as well as some data on phone calls. Students must produce a run chart of calls and a process flow diagram of an office procedure. The (B) case shows the results of the survey. Students must prepare scatter plots, a Pareto diagram, and a fishbone diagram. They then must consider solutions.
Heineke, Janelle
2 Yes
Nonprofit
Operations Management
INT Add
Laverne General Hospital: Process Improvement in the Operating Room
Contains detailed charts and schedules of pre- and post-change in managing the hospital's operating rooms. Students must figure out if some significant changes have taken place, and, if so, what they are and whether they are sustainable.
Heineke, Janelle
24 No
Healthcare Management
Operations Management
INT Add
MASSBAY Pediatric Service: Designing the New Unit Popular Item
An OM case in which students must determine the factors that should be considered in forecasting future demand for the Pediatric Group Practice, and relate them to matters such as exam room requirements, the current process flow. some proposed changes in scheduling method, and a redesign of the support staff function.
Heineke, Janelle
11 Yes
Healthcare Management
Operations Management
BEG Add
New England Health Plan
An OM case concerning some tricky issues in scheduling the operating room
Heineke, Janelle
10 No
Healthcare Management
Operations Management
BEG Add
New England Medical Center: Lab Central Receiving Area
An OM case concerning managing demand in an environment with a great deal of variation
Heineke, Janelle
7 No
Healthcare Management
Operations Management
BEG Add
Note on Lean Operations
Discusses the evolution of production systems, from Frederick Taylor to the present. Includes a discussion of the fundamentals of “lean production,” just-in-time production, Kanban production control systems, involvement of the workforce in improving operations, performance measurement, the Shingo Prize, and how the concepts can be applied to service organizations.
Heineke, Janelle
12 No
For Profit
Nonprofit
Operations Management
BEG Add
Note on Operations Strategy
The “classic” competitive dimensions are cost (low price), quality (high quality), flexibility (ability to respond to changes in demand volume and product mix) and delivery (speed of service). During the last decade or so, service has been added to these competitive priorities. This note discusses why and how.
Heineke, Janelle
3 No
For Profit
Nonprofit
General Management
Operations Management
BEG Add
Note on Process Analysis
A note on the techniques for undertaking process analysis. Includes (1) creating a process flow diagram, (2) analyzing the operating unit structure, (3) analyzing the work flow, and (4) evaluating the overall process.
Heineke, Janelle
11 No
Nonprofit
Operations Management
BEG Add
Note on Process Analysis in Health Care
Discusses the concept of a process flow diagram, and how it can be used to assess matters such as work centers, processing time, cycle time, capacity. Also discusses measuring performance (cost, quality, flexibility, delivery, and service)
Heineke, Janelle
9 No
Healthcare Management
Operations Management
BEG Add
Note on Quality Tools
Discusses the seven basic quality tools and how to use them.
Heineke, Janelle
17 No
For Profit
Nonprofit
General Management
Operations Management
Organizational Behavior
BEG Add
Note on Services and Service Quality
Discusses the unique challenges associated with managing service operations and with delivering service quality, and introduces several models and tools for service operations managers.
Heineke, Janelle
9 No
For Profit
Nonprofit
Operations Management
BEG Add
Note on Six Sigma
Explains what Six Sigma is and how to undertake a quality improvement effort using its concepts.
Heineke, Janelle
4 No
For Profit
Nonprofit
Operations Management
Organizational Behavior
BEG Add
Note on Total Quality Management, and the Contributions of Quality Theorists
Discuss the history of the TQM movement from W. Edwards Deming to David Garvin, explaining briefly the contributions of each.
Heineke, Janelle
7 No
For Profit
Healthcare Management
Nonprofit
General Management
Operations Management
INT Add
Office of Personnel
Describes a series of interactions a faculty member has with the office of personnel in an effort to obtain an ID card with a photo. Raises many questions about quality, service, and responsibility
Heineke, Janelle
2 Yes
Nonprofit
Operations Management
BEG Add
Penn State Children's Hospital: The Oncology Infusion Room
Managing variability in demand in a capacity-constrained environment.
Heineke, Janelle
7 No
Healthcare Management
Operations Management
BEG Add
University Bookstore
The manager of the bookstore is faced with the long lines and unhappy customers at the beginning of each semester. She is trying to determine how to staff for the peaks in demand.
McDougall, Duncan C.
Vollmann, Thomas E.
2 No
Nonprofit
Operations Management
BEG Add